Please select an option below and we'll direct you to a representative who can help.

Have a quick question or want to signal an issue with a machine?
Try Support by Text (9am—1am - EST)

Quebec: (855) 906-4296
Rest of Canada: (888) 997-6731

Security

Enter the characters from the image below.

Image verification

Verifying Transactions

To verify a transaction, use the block chain search on blockchain.info or live.blockcypher.com.

N.B.: It can take between 10 minutes and 1 hour for miners to verify a transaction.

If you need help verifying a Bitcoin purchase or if an issue occurred during your transaction with a Instacoin machine that could have halted it (e.g. power outage), please fill out the form below with the following information:

  • The location / branch of the Instacoin machine.
  • The approximate date and time of the transaction.
  • Your Bitcoin address (i.e. "public key", an identifier of 26-35 alphanumeric characters, beginning with the number 1 or 3).
  • The amount of the transaction in Canadian dollars.
  • The type of wallet you are using.

Security

Enter the characters from the image below.

Image verification

Security

Enter the characters from the image below.

Image verification

Looking for the closest Bitcoin ATM?