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Have a quick question or want to signal an issue with a machine?
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Quebec: (855) 906-4296
Rest of Canada: (888) 997-6731

Mon—Sun: 10:00am—9:00pm EST

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Verifying Transactions

To verify a transaction, use the block chain search on blockchain.info or live.blockcypher.com.

N.B.: It can take between 10 minutes and 1 hour for miners to verify a transaction.

If you need help verifying a Bitcoin purchase or if an issue occurred during your transaction with a Instacoin machine that could have halted it (e.g. power outage), please fill out the form below with the following information:

  • The location / branch of the Instacoin machine.
  • The approximate date and time of the transaction.
  • Your Bitcoin address (i.e. "public key", an identifier of 26-35 alphanumeric characters, beginning with the number 1 or 3).
  • The amount of the transaction in Canadian dollars.
  • The type of wallet you are using.

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