We only dispense Canadian Dollar bank notes in the $20 and $100 denominations.
No. You choose an amount in $20 CAD increments (maximum $1000 CAD) and send an equivalent amount in Bitcoin based on the price at the time of sale.
The mimimum you can sell is $20 CAD, the smallest denomination that is dispensed. The maximum amount of Bitcoin that can be sold per transaction is a value equivalent to $1000 CAD.
Yes, the mobile phone is used to authenticate you as the seller and to send you a redemption code when your order is ready (i.e. when your Bitcoin transaction is completed). For more information, read up on how to sell Bitcoin.
Our Bitcoin buy price is one of the more competitive one's on the market. We establish the price using several factors including market rates available to us. Visit our Price & Fees page for more information.
You will receive a redemtion code via text message on your mobile phone when there is 1 confirmation and your order is ready (Note: We recommend that you set the fee for your transaction to High priority (we recommend 63 satoshis/byte or 0.00063 bitcoins/kilobyte), and as a minimum at Normal priority, to avoid delays). For more information, read up on how to sell Bitcoin.
Your redemtion code is sent when there is 1 confirmation on the blockchain. The main cause for your transaction remaining unconfirmed on the blockchain is sending it without (or with a very small) transaction fee (i.e. the Bitcoin Miner's fee). If this is the case, expect it to be ignored for an unknown amount of time until a miner decides to process it and solves the block; this could be several days to several weeks, possibly never. Make sure to use a wallet application that allows you to set a transaction fee or transaction priority.
Currently, the recommended transaction fee is: 63 satoshis/byte (or 0.00063 bitcoins/kilobyte).
A second reason you may not be receiving your redemption code is that you haven't sent the full amount of bitcoin requested. You need to make sure that the amount of bitcoin you are sending matches the on-screen invoice exactly as the redemption code is sent automatically once the complete amount is received.